TERMS & CONDITIONS

DesignerStone Ltd is a concrete products manufacturer who specializes in production of high quality bespoke concrete items such as worktops, floor tiles, sinks, shower trays, wall panels, fireplaces and more.

Concrete is becoming very popular because of the modern and rustic look.

Main advantage of concrete is also the way it is made, shapeless concrete mix can be cast into the mould and create almost any shape. Each of the projects is unique, based on client's specific requirements and so has a unique finish and appearance. During the production process we try to ensure a uniform appearance and trim for the entire project.

We deliver high quality surfaces ready for work.

Concrete is naturally porous however sealing the surface reduces the risk of liquids penetrating into the material, also patina can develop over time with use. Concrete as a material is pretty similar to natural stone or wood, however there is a lot of things to remember that will keep your concrete product looking beautiful for a long time. Ground concrete surfaces are less likely to mark and are more effective at hiding marks than those surfaces that are just polished. Following our Aftercare Instructions will ensure the quality and appearance for many years.

Concrete is a very specific material with many unique features. Variations in product's appearance and colour, hair line crazing, flecking, pitting, dappling and small air bubbles/holes are considered to be part of the natural beauty of the material.

Cleaning

The surface of your product has been sealed to protect it from liquids and particles of dirt. DesignerStone Ltd recommends to clean surfaces carefully with soft equipment (such as sponge or towel) without any sharp elements. Avoid spilling any acidic substances or using any strong chemical cleaning products on the surface. If you accidentally spill such substance, wipe it out immediately with a damp cloth (allowing it to dry). Our products should be cleaned with warm soapy water using a bleach free or special cleaning products. Scrubbing with abrasive powders or pads is not recommended as this may damage the surface and sealer coating. You should also avoid any corrosive, solvent materials and cleaners.

Staining

Our products are treated with sealer to help prevent staining and for hygiene purposes. During the first few weeks DesignerStone Ltd recommend you to keep tops as clean and dry as possible, you can use them normally. You need to remember to wipe concrete down after every use and do not leave anything wet on the surface or any liquids till dry. It will damage the sealer and might leave a stain. Do not keep your concrete product under cover, concrete needs to breathe to get dry and cure properly - covering the surface will disturb this process. DesignerStone Ltd also recommend you to avoid leaving acidic substances such a vinegar and lemon juice in contact with the concrete. Lighter colours are naturally more susceptible to staining comparing to strong colours and should be treated with extra care for couple of weeks while they cure. Please note that any marks and discolouration caused by the process of production may dry and disappear after a few extra weeks after the installation.

Acids

Particular care should be taken when using acidic foods such as lemon, fruit juice etc. The citric acid in these types of food can leave a mark.

Cutting / Chopping

Cutting and chopping or any other abrasive action should be done on a chopping board and not directly on the surface or product because it may damage the surface.

Chipping

Edges or corners of the product can be chipped if knocked by heavy items. Care should be taken when using heavy pots and pans. Surface can be also damaged by scratching with any sharp items, which is why DesignerStone Ltd recommends to clean surfaces carefully with soft equipment (such as sponge or towel) without any sharp elements.

Hot Pots

Our surface may be also damaged or discoloured by the heat from hot utensils. DesignerStone Ltd recommend you to use a board or a trivet.

Water

Our surfaces are 100% resistant to pure water. Water contains minerals that cause white residue on the surface, however if the water will pour out and will be erased on time there is no possibility that the spots were formed. We recommend to dry water with a towel to prevent watermarks.

WARRANTY

Our warranty is strictly subject to certain terms and conditions set out in our Terms & Condition. Read them carefully as action or inaction on your part may invalidate your warranty. Our warranty is only applicable in the UK and is subject to certain terms & conditions and exclusions. We do not, however, purport to limit your statutory rights in any way if you are a consumer. Cover starts from the date of delivery or installation or when you picked the product up from us. This will be clearly marked on the proof of purchase or receipt. The duration of a warranty is 12 calendar months within those, the seller takes a responsibility to repair or replace the product if it is faulty or damaged by his fault. Please note, that any repairs or replacements can be done within fore mentioned 12 months, and after such actions the warranty will not be extended for another 12 months. Most of our products are made of natural materials which inevitably have natural inconsistencies - part of their appeal. The existence of any such natural inconsistencies (including veining, pot marks or fissures) in any worktop made of natural material is therefore not deemed to be a breech of the warranty. Similarly, differences in the colour or thickness of any particular concrete worktop shall not be treated as a breach of our guarantee or other statutory obligations. Hold onto your receipt or proof of purchase as you will need it to claim under this warranty.

What is covered

Our warranty covers the material structure of products manufactured and fabricated by DesignerStone Ltd on the following terms purchased by you against material defects for the duration of the warranty only. If you have had your product fitted by DesignerStone Ltd, then we also guarantee that the workmanship of the installation of the products shall be of satisfactory quality and reasonably fit for normal domestic use. At our discretion, we will repair or replace in part or whole, or offer you the appropriate warranty value in cash on any product which is covered by our warranty if the claim under our warranty is justified in our reasonable opinion. If a replacement product is offered by us, but identical materials are no longer available, we reserve the right to replace the product with the nearest equivalent. Our warranty is strictly subject to you notifying us before having any work undertaken to rectify the problem, so unfortunately any costs you incur in relation to such rectification will not be covered by us in any way.

What is not covered

Our warranty does not cover defects or damage arising in respect of:
1. The repair or replacement of any third party components;
2. Fair wear and tear, resulting in scratches or staining;
3. Modification or misuse (e.g., cutting or direct heat on worktops);
4. Physical, chemical or mechanical abuse;
5. Unauthorised repair;
6. Natural colour differences, veining, pot marks and fissures;
7. Small changes in shape of the worktop each side and slight bending up to 5mm;
8. Use other than for regular domestic purposes or a purpose which is not disclosed at the time of installation or outdoor use;
9. Failure to use the product in accordance with the written instructions contained within these T&C's & our After-care Instructions;
10. Moving parts or parts which are likely to perish over time (such as rubber seals around sinks);
11. Improper installation, site preparation or site maintenance by anyone other than a DesignerStone Ltd Fitter;
12. Any non-DesignerStone product; or
13. Act of God.
14. Silicone - damage silicone after installing worktops - the customer is obliged to purchase it in themselves range and the assumption of an advice which could be most helpful.
15. Destruction or damage of the concrete product produced by DesignerStone and caused by:
- incorrect levelling of cabinets, insufficient strengthening cabinets, cabinets folded up or poor quality of cabinets

IT IS NOT A DEFECT IN THE PRODUCT and DesignerStone has no obligation to repair or replace the product.

16. All complaints and issues regarding the installation process must be reported on site directly to our operatives. No such complaint will be taken into consideration after they leave the site.

Other limitations

Neither we nor any of our third party suppliers make warranty of any kind whether expressed or implied with respect to the product or fitting except as provided herein. We shall not be liable in tort or contract for any direct, consequential, special or incidental losses or damages arising out of the use or inability to use the products with the exception of death or personal injury arising from our negligence or as set out in our warranty.

The customer is obliged to prepare the kitchen for installation. If the all cabinet will not be set in horizontal alignment - our company has the right to refuse the installation and set up a new installation date. Customer have to pay another delivery costs which are £300 + VAT.

How to claim under our warranty: In the unlikely event that you do need to claim under our warranty, you must first contact the person or place you bought the product from, who will then contact us if appropriate. Proof of purchase ( the receipt) will be required. If we deem the fault to be covered under our warranty, we will contact you with a view to assessing the claim.

Payment Terms

Orders priced £1000+VAT or below - 100% of the total cost is required as deposit.

Orders priced £1,000+VAT to £3,000+VAT - A £1,000+VAT is required as deposit.

Orders priced £3,000+VAT to £5,000+VAT - A £1,500+VAT is required as deposit.

Orders over £5,000+VAT - A £2,000+VAT is required as deposit.

The remaining balance is required after production is complete and before delivery is made. DesignerStone Ltd will email photos (if appropriate) of the finished products as proof of production prior to delivery.

Reservation fee and Deposit are non refundable.

Once production has commenced DesignerStone reserves the right to charge an additional fee if alterations to products are required. Site costs will be separate from products costs and will cover the costs of labour, travel, hiring of equipment and any accommodation if required. Site costs can increase if the agreed facilities are not provided on site and works are caused to run over the specified time scale, the extra costs will be sent as invoices and need to be paid 7 days after the invoice is issued. If the client cancels the work after production is started the client can not ask for the refund of the deposit or reservation fee. If the client cancels the work on the day of delivery, they are to be billed these extra costs and payment is due 7 days after the invoice is issued.

All items remain property of DesignerStone until paid for in full.

PLACING AN ORDER

The order is only placed and added to the production schedule once the reservation fee has been paid.
DesignerStone Ltd will then set a date for Template (if included in order) and an estimated delivery/installation date with the client.
DesignerStone Ltd reserves the right to change the delivery date or time due to any kinds of accidents e.g. van failure or production faulty.
Our consultant will inform you about situation as soon as it is possible.
We will arrange new delivery date and time for first available date.
We cannot offer you any refunds when your date or time has been changed due to any unexpected issue.

Delivery

The client must reserve a place for the parking of a large van close to the delivery address because many of the items we produce (especially worktops) are very heavy and cannot be carried over long distances. DesignerStone Ltd will strive to meet delivery dates given, please note these dates are not given as a guarantee or part of the contract agreed. DesignerStone LTD will write to the Client about the supply and installation 4-5 days earlier. The customer is obliged to adjust to for the proposed date.
If the client has only paid for the delivery;
- DesignerStone Ltd will send only a driver and the client will need to supply an appropriate amount of men in order to unload goods safely.
- Delivery of product/s to a location or site requires appropriate and safe access to carry product/s from vehicle to place of installation.
Please note that Designerstone LTD reserves the right to change the delivery date or time due to any kinds of accidents e.g. van failure or production faulty. Our consultant will inform you about situation as soon as it is possible. We will arrange new delivery date and time for first available date. We cannot offer you any refunds when your date or time has been changed due to any unexpected issue.

Installation

- Delivery of product/s to a location or site requires appropriate and safe access to transfer product/s from vehicle to place of installation. When fitting wastes, allow silicon to seal and the retaining nut must be bought up to the underside of the basin. This nut must not be over tightened as this may damage the product. A tolerance of ± 5mm is possible on all measurements taken due to the nature of concrete. Post installation the products should be left alone for 48 hours to allow the glue used to bond the worktops to the cabinets to set. In the case where the client has paid for installation;

- DesignerStone Ltd will supply maximum of 3 people to carry the products on the day of installation (unless agreed otherwise beforehand).

- For worktops over 2000x600mm Client needs to provide enough people to lift and carry them safely.

- DesignerStone Ltd reserves the right to refuse delivery to a location or site if access is deemed unsafe.

- Installation does not include electrical, gas, plumbing or jointing works.

- We always keep tolerance of 2-5mm from each side of the worktop.

- Concrete is like a natural stone so it is normal that some natural processes may occur, which can cause small changes in shape of the worktop each side and slight bending up to 5mm. That is a part of the appeal of concrete and not a flaw, so it is not covered by our warranty.

For the installation we need you to:

- have any worktops taken off, all cabinets need to be clean and ready, placed in position and in level, stable and mounted permanently for the installation, you also need to have any sinks, taps, hobs taken off.

- it would be appreciated if plumber would be already there to install sink,

- before we start any installation there has to be a client with us or somebody who is also entitled to make any unpredictable decisions

- please make sure that there is a car park place for our workers to park a van

-we need help with unloading the van can you please make sure that there are some people already waiting.

If any of the following will take place client has to pay another £300 for a new delivery.


After the installation a Delivery and Acceptance Protocol must be signed by a buyer or any person authorized by the buyer – please note that such person is also responsible for giving the paperwork directly to the buyer.

If by any reason there is no person to sign the Delivery and Acceptance Protocol it will be presumed that the protocol is accepted by the buyer.

All complaints and issues regarding the installation process must be reported on side directly to our operatives. No such complaint will be taken into consideration after they leave the side.

Templating

If the client orders a template then must ensure that all base units in the kitchen are in position and in level, so the worktops can be installed correctly and in their final place, as the templates will be made to reflect the positioning on the day. DesignerStone Ltd Templator will take photos of the complete layout with the actual templates as evidence of this.

Cut out prepared for under-mounted sink is always 2-5mm smaller than the needed cut out, due to irregular edges of under-mounted sinks.

All sinks with basic cut out are square (without rounded corners), however on a request of a client and with a small additional cost we can make radiuses on the corners.

It is essential that all changes must be always confirmed before the production process begins. If not, then the client will need to pay all costs caused by any additional work.

Client is responsible for all the things written below, so we can make our template properly: Cabinets need to be ready in position and in level. You also need to know any measurements of any tap holes, hobs, sinks etc. Any current worktops should be taken off. Please also make sure that you will confirm already made template by signing one of our documents, which is necessary for us to start our work. If any of these restrictions will not be prepared when our employees will arrive then we have a right to decline the template and client will have to pay for another template appointment on a different date.

Production

Making the polished concrete items takes at least 2 weeks depending on the size/complexity of the project, it also depends on how busy the production schedule is at the time of placing the order. A start date and estimated production time for orders will be confirmed once deposit has been received. Production times are given as an estimate only due to the bespoke nature of our products. DesignerStone Ltd will not accept any liability for the delays caused by the manufacture of products ordered, including penalties and costs. Products in some instances may be delivered before completely dry so the colour can be darker. Pieces will change to their natural colour in time and it can take few weeks. Please note that care must be taken as the product can be more susceptible to staining during drying time.

Samples

Samples are available free of charge. Samples are just an example of mix, design, colours and texture and are provided as guidance only, differences in tone will occur in the final product. It usually takes about 3 to 7 days to deliver the samples, depending on whether they are in stock. We can also make any special samples on client's request however such samples cost extra.

Please note that sheen and polishing are always unique for each sample and depend on individual casting and mix. Samples are also not sealed the same way as the final product.

Storage Rates

If payment for products is not received within time scales stated within DesignerStone's terms and conditions, storage rates of £20 per day will be added to the cost of product/manufacture. Products will be stored for a period of 30 days from the production completion date. After that period of time DesignerStone Ltd reserve the right to dispose of product(s) as deemed appropriate.

Tiles and Panels

All tiles are made on request of the client. Tiles 600mm x 600mm and under are about 15mm thick (please note that we need to keep +/- 3mm tolerance), all above that size are 30mm thick. Panels are about 10mm thick (also with +/- 3mm tolerance).

For all our products we need to reserve the rights of the tolerance which is +/- 3mm.

Surface Texture

The manufacture of polished concrete products involves a complex casting process when liquid concrete becomes a solid form. During this process DesignerStone Ltd aim to control and monitor all of the stages, but due to the nature of the procedure and concrete as a material, variable outcomes will occur in colour and surface texture.

These idiosyncrasies are an integral part of the character of concrete and are considered to be part of the appeal and not flaws. Typical characteristics of concrete products may include: bug or blow holes, non-structural hairlines crack and patina. Small knock outs may occur along the edges of some products, although this is a typical characteristic of concrete. Please note that production process can cause slight discolouration because the reinforcements that are placed inside the concrete make the material thicker. Such discolouration should disappear after few weeks from the installation. In multiple casts (i.e. worktop sections) colour variation may occur, surface details will differ as will the character of each component.

Due to the nature of concrete, movement, shrinkage and slight bending may occur during the casting process altering the shape the product. If fitting is part of the order placed, DesignerStone Ltd will endeavour to equalize any shape differences. Product edges may vary in degree and in some causes the aggregates may be visible, this is part of variable nature.

Cut Outs

Specific details and cut out sizes must be provided by the client/contractor in order for production to run within given lead times. The client will then be responsible for the dimensions of these cut outs.

Please note that hairlines may occur around the cut outs. They have no influence on the concrete's quality or durability and are not in the structure of the material, they are just a visual feature of concrete surface.

Remake

Products will be replaced in the unusual event of being damaged in transit or has been made incorrectly. The lead time of the replacement will require no less than the manufacturing time given for the original order. DesignerStone Ltd will strive to meet delivery dates given, please note these dates are not given as a guarantee or part of the contract agreed. DesignerStone LTD will notify the Client about the supply and installation 3-5 days earlier (including weekends). The customer is obliged to fit up for the proposed date.

DesignerStone LTD can make a product again but DesignerStone will not pay for all costs incurred by the replacement of the product, such as: people needed to unload, install and deinstallation of the sink, hob etc. and other kitchen equipment.

The rules are exactly the same as requested on first delivery and installation. Client is responsible for providing the proper access to the worktop and cabinets. If something has been installed (i.e. tiles etc.) Client is responsible for removing it for the installation of the product provided by DesignerStone LTD.

The client must also reserve a place for the parking of a large van close to the delivery address because most of the items we produce (especially worktops) are heavy and cannot be carried over long distances.

DesignerStone LTD writing to the Client about the supply and installation notify 3-5 days earlier (including weekends). The customer is obliged to fit up for the proposed date. In the case where the client has only paid for delivery; - DesignerStone Ltd will only send out a driver and the client will need to supply an appropriate amount of manpower in order to unload goods safely.

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Designer Stone - Bespoke Polished Concrete Worktops
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